Customer Experience Management (CEM)

Digital and Omni-channel Experience: Agile Implementation for Increased Competitive Advantage

Provided by Huawei

Category Customer Experience Management (CEM)

Type Webcast

Length 1 hour 2 minutes

Publish Date March 02 2016

Date posted March 02 2016


No matter what type of business you have, DX is a must in customer-centric business strategy. IDC predicts that by 2018, 80% of B2C and 60% of B2B organisations will overhaul their digital frontend to support 1,000 to 10,000 times as many customers and customer touch points as they do today. Listen to this webcast to learn more about the omni-experience and giving your business the competitive advantage.

Recommended for You


Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond


Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you


What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



If it were legal, would your organization hack back?