Customer Experience Management (CEM)

Digital and Omni-channel Experience: Agile Implementation for Increased Competitive Advantage

Provided by Huawei

Category Customer Experience Management (CEM)

Type Webcast

Length 1 hour 2 minutes

Publish Date March 02 2016

Date posted March 02 2016

Overview

No matter what type of business you have, DX is a must in customer-centric business strategy. IDC predicts that by 2018, 80% of B2C and 60% of B2B organisations will overhaul their digital frontend to support 1,000 to 10,000 times as many customers and customer touch points as they do today. Listen to this webcast to learn more about the omni-experience and giving your business the competitive advantage.

Recommended for You

kathryn-cave

Blockchain For Dummies: What you really need to know

Kathryn Cave looks at the big trends in global tech

martin-veitch-thumbnail

What we know and don’t know about digital transformation

Martin Veitch's inside track on today’s tech trends

silhouette

Four hot IT growth areas to guarantee a big salary bump

IDG Connect tackles the tech stories that matter to you

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?