Customer Experience Management (CEM)

Digital and Omni-channel Experience: Agile Implementation for Increased Competitive Advantage

Provided by Huawei

Category Customer Experience Management (CEM)

Type Webcast

Length 1 hour 2 minutes

Publish Date March 02 2016

Date posted March 02 2016

Overview

No matter what type of business you have, DX is a must in customer-centric business strategy. IDC predicts that by 2018, 80% of B2C and 60% of B2B organisations will overhaul their digital frontend to support 1,000 to 10,000 times as many customers and customer touch points as they do today. Listen to this webcast to learn more about the omni-experience and giving your business the competitive advantage.

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