No matter what type of business you have, DX is a must in customer-centric business strategy. IDC predicts that by 2018, 80% of B2C and 60% of B2B organisations will overhaul their digital frontend to support 1,000 to 10,000 times as many customers and customer touch points as they do today. Listen to this webcast to learn more about the omni-experience and giving your business the competitive advantage.
Jon Collins’ in-depth look at tech and society
Phil Muncaster reports on China and beyond