Enterprise IT organizations are often organized into subgroups of technology specialists responsible for managing a particular domain in the organization, such as servers, networks, storage, virtualization, or applications. This siloed approach to IT operations is a natural outgrowth of the specialization of administrators who are equipped with narrowly focused management tools. As long as these administrators continue to live in their management silos, infrastructure operations will be slow to respond to change, and operational workflows will be slow and choppy. This status quo may have been acceptable a decade ago, but many enterprises have found that business conditions can no longer abide. Enterprises need to streamline IT operations to support a more agile approach to delivering new services and revenue generating applications. The essential ingredient in achieving this aim is an infrastructure management toolset that breaks down silos and unifies monitoring and workflows. The time has come for unified infrastructure monitoring tools.
This paper explores the macro trends that are generating a need for unified monitoring tools. It identifies the business drivers for adopting such tools, including the key considerations for earning a return on investment. Finally, the paper examines CA Technologies’ Unified Infrastructure Management (UIM) solution as an example of a monitoring architecture that supports the needs of an agile enterprise.