Contact Center Management

The Business Value of Integrating the Contact Center within Your Omni-Channel Strategy

Provided by LogMeIn

Category Contact Center Management

Type Analyst Report

Length 15

Publish Date September 30 2014

Date posted April 05 2016

Overview

Adopting omni-channel programs is not an overnight strategy; it’s a response to enhance the existing CEM programs by better aligning them with consumer needs. This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch points.

Recommended for You

phil-muncaster

Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond

silhouette

Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you

kathryn-cave

What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Will Kotlin overtake Java as the most popular Android programming language in 2018?