Contact Center Management

The Business Value of Integrating the Contact Center within Your Omni-Channel Strategy

Provided by LogMeIn

Category Contact Center Management

Type Analyst Report

Length 15

Publish Date September 30 2014

Date posted April 05 2016

Overview

Adopting omni-channel programs is not an overnight strategy; it’s a response to enhance the existing CEM programs by better aligning them with consumer needs. This report outlines the business value and best practices of integrating the contact center with omni-channel programs in order to deliver a seamless customer experience across multiple touch points.

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