If it’s not one kind of transformation, it’s another… literally. The telecommunications industry has been working on transformation for over a decade. So why is digital transformation (DX) so important now? Because across the world, communications service providers are competing to provide digital services to digital customers. For those customers, the new normal is new services: a near-continuous series of innovative products introduced at web speed. DX is the carrier’s best shot at being able to address this need.
But what is Digital Transformation? To find out, Amdocs and IDC surveyed operators around the world.