Contact Center Management

5 Tech Trends Redefining the Customer Experience

Provided by Interactive Intelligence

Category Contact Center Management

Type E-Book

Length 7

Publish Date March 02 2016

Date posted April 15 2016

Overview

Technology is at the core of the contact center, and the key trends of 2016 revolve around the ways that great tech and great customer engagement go hand-in-hand. Learn what topics analysts and thought leaders predict will drive contact centers in the years to come and how to adapt your strategy to the newest customer demands.

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