Contact Center Management

Omnichannel Is No Longer Optional - Connecting the Contact Center Customer Experience

Provided by Interactive Intelligence

Category Contact Center Management

Type E-Book

Length 9

Publish Date February 03 2016

Date posted April 15 2016

Overview

Today’s hyper-connected consumers expect an unprecedented contact center experience – one that is brand-consistent, seamless, and easily navigable.
They want to engage with your brand on their terms, regardless of channel, and they expect their experience to be smooth, engaging, and productive.

It’s not too much to ask. In return for a superior experience, consumers are willing
to offer you insights into their traditional and digital preferences, and they’re
more likely to become vocal brand advocates. It’s a win-win for both you and your
consumer when you create a seamless, customer-centric, omnichannel experience.
And it doesn’t matter what size operation you run – today’s cloud technology
enables all contact centers to embrace the omnichannel approach.

Read on to see why Omnichannel is no longer optional, and learn why that’s actually great news for your customers – and your business.

Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should we donate our health data the same way we donate organs?