Contact Center Management

Omnichannel Is No Longer Optional - Connecting the Contact Center Customer Experience

Provided by Interactive Intelligence

Category Contact Center Management

Type E-Book

Length 9

Publish Date February 03 2016

Date posted April 15 2016


Today’s hyper-connected consumers expect an unprecedented contact center experience – one that is brand-consistent, seamless, and easily navigable.
They want to engage with your brand on their terms, regardless of channel, and they expect their experience to be smooth, engaging, and productive.

It’s not too much to ask. In return for a superior experience, consumers are willing
to offer you insights into their traditional and digital preferences, and they’re
more likely to become vocal brand advocates. It’s a win-win for both you and your
consumer when you create a seamless, customer-centric, omnichannel experience.
And it doesn’t matter what size operation you run – today’s cloud technology
enables all contact centers to embrace the omnichannel approach.

Read on to see why Omnichannel is no longer optional, and learn why that’s actually great news for your customers – and your business.



Thinking Different

Taking baby steps with Big Data

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

Most Recent Comments

Resource Center

  • /view_company_report/775/aruba-networks
  • /view_company_report/419/splunk


Crowdfunding: Viable alternative to VC funding or glorified marketing?