The way customers interact with you is changing.
They want to be able to contact you across a wide variety of channels—and
receive a consistent customer experience across them all. It’s time to put the
customer at the centre of every channel strategy and implement a shared data
model that makes true Omnichannel customer service possible.
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech