Customer Experience Management (CEM)

Onmichannel is Not Optional - The Future of Customer Experience is Here

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type Infographic

Length 1

Publish Date February 24 2016

Date posted April 15 2016


The way customers interact with you is changing.

They want to be able to contact you across a wide variety of channels—and
receive a consistent customer experience across them all. It’s time to put the
customer at the centre of every channel strategy and implement a shared data
model that makes true Omnichannel customer service possible.



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