IT Service Management (ITSM)

IT Service Management Blueprint

Provided by ServiceNow

Category IT Service Management (ITSM)

Type White Paper

Length 8

Publish Date March 03 2016

Date posted April 19 2016


Most days in the office probably feels like you are operating in chaos. Unresolved issues, users losing patience and managers asking for reports – it all adds up. This paper reveals how to get your help desk under control and advance service management delivery within your organisation.



Thinking Different

Taking baby steps with Big Data

Jon Collins’ in-depth look at tech and society


China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond


CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

Most Recent Comments

Resource Center

  • /view_company_report/775/aruba-networks
  • /view_company_report/419/splunk


Crowdfunding: Viable alternative to VC funding or glorified marketing?