Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company’s success in the age of the customer because to delight customers, your company’s employees need to be more agile, informed, and responsive. This brief highlights the seven key shifts coming to workforce enablement that will contribute to growth by helping employees improve customers’ experiences, and describes how you should prepare for them.
Mark Chillingworth on IT leadership
Phil Muncaster reports on China and beyond
Kathryn Cave looks at the big trends in tech