Customer Experience Management (CEM)

A Dynamic CRM Solution, the Key to a World Class Customer Experience

Provided by Microsoft

Category Customer Experience Management (CEM)

Type White Paper

Length 5

Publish Date December 02 2015

Date posted May 04 2016

Overview

Organizations today live or die by the quality of customer experience. Those that deliver great customer experience thrive, those that don’t face rapid decline and destruction. This CIO paper looks at why dynamic CRM systems are essential to delivering quality customer experiences, and how to assess your own solution. 

 

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