It’s no secret that social, mobile and collaborative technologies have changed the way people interact. More than ever, individuals expect their business applications to resemble the user experience of their personal applications. A modern approach to IT service management (ITSM) can help both sides of the service desk work smarter, faster, and more easily. Gain expert insight to meet the needs and expectations of the modern workforce. Download the white paper today.
Learn the four key elements for today’s ITSM, including:
- Full mobility on any device
- Consumer-style self-service
- Embedded social collaboration
- User-centric design
Jon Collins’ in-depth look at tech and society
Phil Muncaster reports on China and beyond