As a result of a landscape of increasingly fragmented and complex systems but a whole array of different suppliers, organizations need to move away from infrastructure-centric structures to become more service oriented. This white paper from Cherwell looks at how IT professionals are leveraging service automation processes in the supply chain and whether they are using the Service Integration and Management (SIAM) framework.
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech