Enterprise Data Protection

Call Recording: A UK Legal Perspective

Provided by Resilient

Category Enterprise Data Protection

Type Analyst Report

Length 16

Publish Date March 15 2016

Date posted May 20 2016

Overview

Organizations are increasingly looking to record calls for compliance, dispute-resolution, training and quality control reasons. In the UK, any such call recording needs to be compliant with both the Data Protection Act 1998 (DPA) and the Regulation of Investigatory Powers Act 2000 (RIPA). This white paper from CACI looks the legal requirements around recording business calls.

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