Customer service is a very complex initiative for organizations.
As simple as it sounds to “just answer questions,” the speed at which new terms are introduced, the rise of new channels, and the nuances of implementing new solutions makes it almost impossible for those in charge to succeed. When we add executive demands of proven value for each new component or channel and the quickly rising tides of customer demands, the life of customer service managers has been stressful, to say the least.
Amidst all this, there is a solution; there is a better way to handle these changes over the long run.
Read on to discover more about this model.