IT Service Management (ITSM)

IT Service Management Blueprint – Consumerize the User Experience

Provided by ServiceNow

Category IT Service Management (ITSM)

Type E-Book

Length 8

Publish Date April 04 2016

Date posted May 31 2016

Overview

Most users now want a self-service experience that is convenient and easy, just like what they get in their personal lives. But what is your company plan for improving the user experience and IT efficiency? This e-book reveals how with the right ITSM platform, you can measure and track key performance indicators to simplify and improve user engagement.

Blogs

mark-chillingworth

CIO Watch

Celebrate CIOs in a forklift year

Mark Chillingworth on IT leadership

phil-muncaster

China Rising

China’s Cybersecurity Law: Game over for foreign firms?

Phil Muncaster reports on China and beyond

jon-collins

Thinking Different

Today’s tech can’t beat my stupid email response

Jon Collins’ in-depth look at tech and society

Most Recent Comments

Resource Center

  • /view_company_report/775/aruba-networks
  • /view_company_report/419/splunk

Poll

Crowdfunding: Viable alternative to VC funding or glorified marketing?