Most users now want a self-service experience that is convenient and easy, just like what they get in their personal lives. But what is your company plan for improving the user experience and IT efficiency? This e-book reveals how with the right ITSM platform, you can measure and track key performance indicators to simplify and improve user engagement.
Mark Chillingworth on IT leadership
Phil Muncaster reports on China and beyond
Kathryn Cave looks at the big trends in tech