Customer Service

10 Customer Service Trends to Watch in 2016

Provided by Microsoft

Category Customer Service

Type White Paper

Length 14

Publish Date January 22 2016

Date posted June 02 2016


It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. For 2016 however, we’ve decided to ask some well-known customer service thought leaders, advocates, authors and speakers – many of whom talk with and train
front line customer service professionals almost daily — about trends they believe will impact every brand and organization, not just those with the
budgets for the next big thing.

Read on to discover the top 10 customer service trends to watch in 2016.



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