It’s easy when you’re asked about trends to talk about an innovative technology or feature you know is going to create a buzz. For 2016 however, we’ve decided to ask some well-known customer service thought leaders, advocates, authors and speakers – many of whom talk with and train
front line customer service professionals almost daily — about trends they believe will impact every brand and organization, not just those with the
budgets for the next big thing.
Read on to discover the top 10 customer service trends to watch in 2016.
Phil Muncaster reports on China and beyond