IT Services

Service Desk Best Practices

Provided by LabTech

Category IT Services

Type White Paper

Length 8

Publish Date December 04 2013

Date posted June 17 2016


A service desk is a vital resource for any IT services business. Since it isn’t possible to have 100 % operational uptime, IT service providers must be prepared to deliver an immediate response when IT issues arise. Increase your efficiency by implementing service desk best practices that cut down on response times. Faster resolution means more satisfied clients, and that translates into greater profitability.

Recommended for You


Why does China spot security vulnerabilities quicker than the US?

Phil Muncaster reports on China and beyond


Everything you need to know about... Blockchain

IDG Connect tackles the tech stories that matter to you


What will be the single biggest security threat of 2018?

Kathryn Cave looks at the big trends in global tech

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.


Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



Will Kotlin overtake Java as the most popular Android programming language in 2018?