Customers no longer tolerate long order processing times, inconsistent information
across channels or service glitches. And yet, business is increasingly global and complex.
This report looks into how businesses of all sizes need to optimise their use of the data they already own, as well as what is generated by customers, in order to thrive in the Digital Economy.
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech