Customers no longer tolerate long order processing times, inconsistent information
across channels or service glitches. And yet, business is increasingly global and complex.
This report looks into how businesses of all sizes need to optimise their use of the data they already own, as well as what is generated by customers, in order to thrive in the Digital Economy.
Kathryn Cave looks at the big trends in tech
Rupert Goodwins’ unique angle on tech change
Phil Muncaster reports on China and beyond