Despite creating an internally designed database that proved quite functional, it became too time-consuming to use as the company grew in scale, meaning too much time was being spent moving between different programs and not enough time actually working to support customers. This case study from ConnectWise looks at how CiT overcame its silo’s database problem and since tripled in size and turnover.
Mark Chillingworth on IT leadership
Phil Muncaster reports on China and beyond
Kathryn Cave looks at the big trends in tech