IT Service Management (ITSM)

IT Efficiency Begins With Effective Discovery and Dependency Mapping

Provided by BMC Software

Category IT Service Management (ITSM)

Type Analyst Report

Length 9

Publish Date February 12 2016

Date posted July 27 2016


Understanding the dependencies between applications and infrastructures is the key to IT efficiency

To gain clarity on this issue, we commissioned Forrester Consulting to investigate. “IT Efficiency Begins With Effective Discovery And Dependency Mapping,” outlines the key findings that are a critical enabler of IT efficiency.

    - Improve efficiency in order to keep up with business initiatives
    - Reducing costs while providing a better overall quality is a critical IT mission in the next 12 months
    - Reducing costs and improving service quality starts with an in-depth knowledge of the relationship between applications and infrastructures
    - Ability to map application and infrastructure components improves service management, IT operations, vulnerability assessment, enterprise architecture, and application management



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