IT Service Management (ITSM)

Why You Need a Codeless Service Management Tool

Provided by Cherwell Software

Category IT Service Management (ITSM)

Type White Paper

Length 5

Publish Date July 21 2016

Date posted July 28 2016

Overview

Time to value is now key, and IT must deliver business value every day. This means IT can no longer simply define what’s needed and then outsource the customisation work. Now, IT has the responsibility to modify, update, integrate, and change software itself and fast. IT needs a solution that empowers it, puts it in control, provides agility and flexibility, and delivers business value. This article discusses what codeless means, what codeless can do for an organisation and what to look for in an IT service management (ITSM) tool when codeless is a key requirement.

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