Customer Experience Management (CEM)

Engage with Customers in an Ultra-Connected Era

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type E-Book

Length 7

Publish Date July 20 2016

Date posted July 28 2016

Overview

Growing your own business isn’t easy. Finding new customers and building relationships with those you already have takes time and effort. When your customers are ready to engage, are you meeting them where they are?

As the world becomes more and more digital, it’s vital for all businesses (from the tiny mom- and-pop shop to the massive corporation) to be able to communicate with customers whenever and wherever the customer wants. Be that via phone call, SMS text, online chat, social media or whatever the next big “thing” is.

Recommended for You

silhouette

Which Enterprise Password Managers work the best?

IDG Connect tackles the tech stories that matter to you

kathryn-cave

The IoT “time bomb” report: 49 security experts share their views

Kathryn Cave looks at the big trends in global tech

phil-muncaster

China’s Cybersecurity Law: Game over for foreign firms?

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should companies have Bitcoins on hand in preparation for a Ransomware attack?