Customer Experience Management (CEM)

Omnichannel is No Longer Optional

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type E-Book

Length 9

Publish Date February 17 2016

Date posted July 28 2016

Overview

Master omnichannel service. Triple customer retention. When you give customers a choice about how to contact you – digital, voice, or online – you are well on your way to creating a superior experience. Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story.

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