Customer Experience Management (CEM)

Omnichannel is No Longer Optional

Provided by Interactive Intelligence

Category Customer Experience Management (CEM)

Type E-Book

Length 9

Publish Date February 17 2016

Date posted July 28 2016

Overview

Master omnichannel service. Triple customer retention. When you give customers a choice about how to contact you – digital, voice, or online – you are well on your way to creating a superior experience. Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story.

Blogs

phil-muncaster

China Rising

The South China Sea: A new hacking hotspot

Phil Muncaster reports on China and beyond

mark-chillingworth

CIO Watch

Losing CIOs to startups could be costly

Mark Chillingworth on IT leadership

jon-collins

Thinking Different

Can technology save a post-Brexit Britain?

Jon Collins’ in-depth look at tech and society

Most Recent Comments

Resource Center

  • /view_company_report/775/aruba-networks
  • /view_company_report/419/splunk

Poll

Crowdfunding: Viable alternative to VC funding or glorified marketing?