Master omnichannel service. Triple customer retention. When you give customers a choice about how to contact you – digital, voice, or online – you are well on your way to creating a superior experience. Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story.
Mark Chillingworth on IT leadership
Phil Muncaster reports on China and beyond
Kathryn Cave looks at the big trends in tech