Cloud Computing Platforms

The Total Cost of Ownership of Cloud- and Premise-Based Contact Center Platforms

Provided by Interactive Intelligence

Category Cloud Computing Platforms

Type Analyst Report

Length 20

Publish Date March 11 2016

Date posted July 28 2016

Overview

Over the past five years, costs and quality factors have changed significantly. While legacy on-premise vendors have experienced some market pressure that resulted in a drop in pricing, the costs of cloud-based infrastructure solutions have fallen even further.

This Ovum research report addresses what IT decision-makers need to know to make the right decision on a new infrastructure deployment. Learn about the following factors and why they matter to your contact center infrastructure.

  • How the pricing and business models of cloud and premise-based technology vendors have changed since 2013.
  • How to build a road map of your internal technology expectations over the next 3-5 years to address the changing needs and behavior of today's customers.
  • How possible product bundles and features can affect cost and satisfaction between on-premises cloud solutions.
  • What factors matter as much as cost, including security, industry expertise, geographic reach, reliability and vendor relationships.
  • Why the wisest approach to deployment probably isn't one size fits all, and how options, such as Interactive Intelligence PureCloud, have shifted to reflect that truth.

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