Customer Service

Trends 2016: The Future of Customer Service

Provided by ServiceNow

Category Customer Service

Type White Paper

Length 16

Publish Date March 03 2016

Date posted August 03 2016


In the age of the customer, executives don't decide how customer-centric their companies are - customers do. Changing customer expectations for easy and effective service that is deeply personal are shaping customer services technology priorities. This report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.
This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.



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