Today’s service management leaders understand that the new role of IT leadership is more challenging, more important to the business, and/or more rewarding. They want themselves, and their team, to be seen as a true business partner, an influencer, a driver. They want their team to work with other leaders across the business to determine and set strategy and the steps needed to reach set goals. This eBook is geared towards service management leaders who want to stay one step ahead of the business’ needs and don’t want to settle for IT as usual. Here are five, highly effective skills service management leaders need to gain and leverage to elevate their, and their team’s, role into a leadership position.