To keep up with rising expectations, organizations can adopt an ITIL best practice framework for IT service management (ITSM). This approach improves both your IT service delivery and the user experience for customers and employees.
This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts.
• Should my company adopt an ITIL best practice framework?
• How is a lack of best practices adversely affecting my IT department?
• How can ITIL help my efforts to improve IT services in my organization?