The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid.
In this eBook, you will learn:
• The top five ITIL vision mistakes
• The top five ITIL planning mistakes
• The top five ITIL “implementation” mistakes
• How leading companies start with ITIL
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Mark Chillingworth on IT leadership