If you are interested in implementing ITIL – the IT service management (ITSM) framework – you need to carefully consider the blend of people, processes, and technology that you use to support an ITIL rollout.
In this eBook, you will learn:
• How a fit-for-purpose ITSM platform helps with ITIL adoption (and IT operations)
• How to justify the investment in a fit-for-purpose ITSM platform
• Understanding your requirements to select the best technologies for supporting your ITIL implementation
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech