IT Service Management (ITSM)

Investing in ITIL-Aligned ITSM Technology

Provided by ServiceNow

Category IT Service Management (ITSM)

Type E-Book

Length

Publish Date June 07 2016

Date posted October 04 2016

Overview

If you are interested in implementing ITIL – the IT service management (ITSM) framework – you need to carefully consider the blend of people, processes, and technology that you use to support an ITIL rollout.

In this eBook, you will learn:
• How a fit-for-purpose ITSM platform helps with ITIL adoption (and IT operations)
• How to justify the investment in a fit-for-purpose ITSM platform
• Understanding your requirements to select the best technologies for supporting your ITIL implementation

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