Today’s service management leaders are more challenged than ever before. Digital transformation. Cloud services. Supplier management. Outside IT. Millennial crowd expectations. Cost containment. Bespoke services. Where does a service management leader start, and how does this person know which projects to spend the bulk of their efforts on? This eBook lists five highly effective skills service management leaders need to gain and leverage to elevate their, and their team’s, role into a leadership position.
Phil Muncaster reports on China and beyond