Today’s service management leaders are more challenged than ever before. Digital transformation. Cloud services. Supplier management. Outside IT. Millennial crowd expectations. Cost containment. Bespoke services. Where does a service management leader start, and how does this person know which projects to spend the bulk of their efforts on? This eBook lists five highly effective skills service management leaders need to gain and leverage to elevate their, and their team’s, role into a leadership position.
Adrian Schofield sheds light on tech in South Africa
Mark Chillingworth on IT leadership
IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.
Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.