A transformation of the workforce has caused a change in end user expectations and business needs. Organizations are now looking to implement customer engagement solutions that increase productivity to support professionals. But as these remote support systems grow in sophistication, it becomes challenging to evaluate available choices. This white paper from LogMeIn acts as a buyer’s guide for support professionals, describing what to look for in the right remote support tool for your organization.
Jon Collins’ in-depth look at tech and society
Phil Muncaster reports on China and beyond