Customer Service

Workday and MGM Resorts International: Engaging Employees in World-Class Customer Service

Provided by Workday

Category Customer Service

Type Case Study

Length 3

Publish Date May 22 2014

Date posted October 06 2016


Counting the likes of the Bellagio, Luxor, and Mandalay Bay hotels amongst its properties, MGM Resorts’ commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM wanted a new human capital management system. This case study looks at how MGM Resorts migrated from an industry standard HCM system to Workday, and the benefits it saw.

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