Customer Experience Management (CEM)

A Better Way to Engage - Redefining the Customer Journey for a Digital World

Provided by OpenText

Category Customer Experience Management (CEM)

Type White Paper

Length 9

Publish Date March 15 2016

Date posted October 28 2016

Overview

Today’s customer is at the center of every business transaction and keeping the customer engaged has never been more vital than it is in our digital world. The customer journey is changing and to leverage that change, every company needs a better understanding of the journey.

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