Customer Experience Management (CEM)

The Customer Experience Mandate Report

Provided by OpenText

Category Customer Experience Management (CEM)

Type White Paper

Length 17

Publish Date October 05 2016

Date posted October 28 2016

Overview

Brand Strategies to Meet and Exceed Customers always on Expectations.
This report is a great example of how the widespread use of digital and mobile platforms influences customer expectations. Explore methods that brands are using to ensure they meet and exceed those expectations.

Blogs

adrian-schofield

South African ICT

The thorny issue of internet freedom across Africa

Adrian Schofield sheds light on tech in South Africa

martin-veitch-thumbnail

My day in the Jeff Bezos and Amazon forest

Martin Veitch's inside track on today’s tech trends

phil-muncaster

China Rising

Why WannaCry might make Microsoft cry in China

Phil Muncaster reports on China and beyond

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should we donate our health data the same way we donate organs?