Customer Experience Management (CEM)

The Customer Experience Mandate Report

Provided by OpenText

Category Customer Experience Management (CEM)

Type White Paper

Length 17

Publish Date October 05 2016

Date posted October 28 2016

Overview

Brand Strategies to Meet and Exceed Customers always on Expectations.
This report is a great example of how the widespread use of digital and mobile platforms influences customer expectations. Explore methods that brands are using to ensure they meet and exceed those expectations.

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