The role of IT is to deliver agile, low-cost, and reliable technology services to the business. What challenges this role is equally what offers promising results: server virtualization that simplified management—likewise network virtualization, storage virtualization, converged or hyper-converged infrastructures—and today Docker containers, micro-services, and public cloud offerings, touting continuous integration and deployment, as well as economical elastic compute. The introduction of these technologies has provided IT administrators and infrastructure managers with nearly limitless vendor choices, control levers, and bare metal
configurations. But it has also introduced massive complexity.
This whitepaper explores the organizational challenges that have traditionally divided Application Owners and Infrastructure Managers, the trends that have made this rift untenable for good business, and some best practices on how to empower both sides to embrace the new DevOps era.