ERP support costs are high and reportedly over half of organizations in Western Europe annually pay out £250,000 on ERP solution maintenance. Despite these cost concerns, most companies expect to keep using their existing providers as their current software is able to meet business requirements and the high cost of an upgrade cannot be justified. This white paper takes a closer look at the issues surrounding ERP solutions in Europe and highlights the ways vendor support and maintenance programs are falling short of customer expectations.
Phil Muncaster reports on China and beyond
Jon Collins’ in-depth look at tech and society
Kathryn Cave looks at the big trends in tech