Look - No Hands! Using BPM and Workflow to Drive Work Efficiently Across the Enterprise

Smart BPM/Workflow automation not only requires robust technology; it depends on asking the right questions and considering the implications of each answer. This article provides a list of questions organizations business leaders, managers, and staff should ask to ensure the solutions they choose will work well for them optimally in the long term.  It also discusses some of the hidden benefits of automating routine business processes.