Companies everywhere are continuing to change their IT Service Management (ITSM) tools on a regular basis, and every change often comes with a Request for Proposal (RFP) document for a new solution. Such documents are difficult and time consuming to create and use; with many questioning whether they actually work due to the current rate of ITSM tool turnover. This article highlights the most common RFP issues to avoid across people, processes, and business requirements and discusses how to optimize your RFP for a better outcome.
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