Today, Telco carriers face challenges resulting from an increasingly unfamiliar market environment that is undergoing massive disruption. As a result, digital transformations need to deliver complete employee-inclusive solutions that position a carrier for a ROADS (real-time, on-demand, all-online, DIY and social) experience. Strong leadership support and organization-wide communication of strategy are also crucial for ensuring business success on the journey towards digital transformation. In this webinar, IDC will discuss the key imperatives, transformation of organization and leadership, operations and infrastructure, that deliver success in a customer-centric digital era.
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