Understanding the true power of customer service is crucial to ensure your business succeeds. Whilst most businesses have a good knowledge of what their customers do and don’t want from organizations, the challenge many face is understanding how to best make use of this information. This eBook outlines five new business rules designed to debunk some old customer service myths and help make your business more customer centric.
Jon Collins’ in-depth look at tech and society
Phil Muncaster reports on China and beyond