Customer Experience Management (CEM)

Worldpay Consumer Behaviour and Payments Report 2016

Provided by WorldPay

Category Customer Experience Management (CEM)

Type Analyst Report

Length 21

Publish Date May 27 2016

Date posted February 02 2017

Overview

Who are today’s consumers and what do they expect from their shopping experience? Based on a survey of 2,500 consumers across the UK, this paper explores what consumers like and dislike about certain aspects of their shopping journey, analyzing their behavior across the different buying channels.

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