Crossing the Legacy ITSM Chasm: A Risk/Benefits Assessment

Provided by ServiceNow

Category Risk

Type White Paper

Length 12

Publish Date March 14 2017

Date posted March 20 2017


Most organizations have already noticed the change in IT Service Management across their IT environments. However, some companies are reluctant to embrace the change and their IT performance, business value and relevance suffers as a result. This report weighs up the benefits of next-generation ITSM and how it can help optimize changing IT and business requirements whilst providing a risk assessment for those still operating their legacy ITSM models.


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