Customer Service

Transforming Customer Services in the Cloud

Provided by Appirio

Category Customer Service

Type White Paper

Length 5

Publish Date July 25 2016

Date posted March 23 2017


The phrase “age of the customer” seems to have sprung up almost overnight, a new mantra for companies looking to trade in their traditional ways for more customer-centric methods. But in today’s digital-first culture, what does it mean to be customer-centric? What is it that customers want? It’s 3 things, really: meaningful insight into their behavior, outstanding digital technologies that allow anytime, anywhere access across all devices, and an engaged workforce to deliver on their needs. While providing a seamless Customer Experience should be a cornerstone of any modern business, making the leap from outdated legacy technology to cloud-based customer service software that puts customers at the center of your business’s intentions can be daunting.

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