Customer Experience Management (CEM)

Delivering Financial Services Transformation

Provided by Intel

Category Customer Experience Management (CEM)

Type White Paper

Length 20

Publish Date December 01 2016

Date posted March 24 2017

Overview

Providing a good customer experience is key to ensuring the success of financial institutions. However, as regulations become tighter and new digital disruptors emerge many organizations face having to make some difficult decisions to help them improve efficiency and streamline operations. This paper provides insights into six core focus areas that financial institutions need to consider if they want to drive greater innovation and improve customer experience. 

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