Driving Customer Centric Collections

Provided by CGI

Category CRM

Type White Paper

Length 5

Publish Date October 27 2016

Date posted March 27 2017


This paper discusses the change towards customer centric collections. What drives this change? Read which maturity model is required and what your organization can do to grow towards a customer centric model.


  • High degree of personalization and self-service
  • Compliancy will become easier
  • Combine business insights and new technology



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