Provided by Serenova
Category Contact Center Management
Type White Paper
Publish Date December 21 2016
Date posted April 07 2017
2016 was a great year for the cloud-based contact center infrastructure market. With companies of all sizes adopting these solutions, the number of seats grew by a very strong 20.9% - a trend that is expected to continue for the next five years as premise-based environments migrate to the cloud.
In this report, DMG examines the market and business trends and challenges driving investments in cloud-based contact center infrastructure solutions - increased reliability, flexibility, and security, along with globalization and the need for worldwide contact center services. Download this report to learn more and see to how Serenova stacks up!
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