Contact Center Management

Cloud-Based Contact Center Infrastructure Market Report Reprint

Provided by Serenova

Category Contact Center Management

Type White Paper

Length 14

Publish Date December 21 2016

Date posted April 07 2017

Overview

2016 was a great year for the cloud-based contact center infrastructure market. With companies of all sizes adopting these solutions, the number of seats grew by a very strong 20.9% - a trend that is expected to continue for the next five years as premise-based environments migrate to the cloud.

In this report, DMG examines the market and business trends and challenges driving investments in cloud-based contact center infrastructure solutions - increased reliability, flexibility, and security, along with globalization and the need for worldwide contact center services.  Download this report to learn more and see to how Serenova stacks up!

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