Customer Experience Management (CEM)

Delivering a Superior Customer Experience at the Lowest Possible Cost

Provided by Serenova

Category Customer Experience Management (CEM)

Type White Paper

Length 9

Publish Date December 19 2016

Date posted April 07 2017

Overview

CX executives want (and need) to focus more time on their customers, and less time on the technology supporting service delivery.  In this white paper, RTM Consulting shows that the integration of cloud-contact center applications not only shifts the focus from IT to CX, but also helps unlock time, increase flexibility for management and agents, and free-up capital for additional investments in the business.

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