Cloud Computing Platforms

Finding a True Cloud Contact Center – Top 5 Myths Dispelled

Provided by Serenova

Category Cloud Computing Platforms

Type E-Book

Length 11

Publish Date October 15 2016

Date posted April 07 2017

Overview

Cloud technology is one of the most misunderstood concepts of our time.  Software as a service from the cloud has distinct advantages, but with all the market hype, it’s difficult to decipher between what is myth and what is reality.

This eBook delves into the top 5 myths around choosing a cloud-based contact center. It provides insight from key industry players including Gartner, Salesforce.com, IDC and Microsoft to expose the realities and latest trends, bringing clarity to your decision making process.

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