Provided by Serenova
Category Cloud Computing Management
Type White Paper
Publish Date October 14 2016
Date posted April 07 2017
Contact centers worldwide are undergoing fundamental changes. They must accommodate multichannel communications without losing their personal touch to meet the new expectations of quality, efficiency, and availability in an “always-on” consumer world.
This white paper outlines how today’s most modern enterprises are evolving their contact centers to achieve strategic organizational goals, from revenue retention to sales growth, and more.
Adrian Schofield sheds light on tech in South Africa
Mark Chillingworth on IT leadership