Provided by Serenova
Category Contact Center Management
Type Case Study
Publish Date November 01 2016
Date posted April 07 2017
In this 300-page, definitive analyst report, ContactBabel has surveyed more than 220 contact center professionals, and compiled comprehensive insight into the performance, operations, technology and HR aspects of US contact center operations – identifying six major pain points and providing specific solutions and statistical analysis for each.
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