Contact Center Management

ContactBabel US Contact Center Decision-Makers’ Guide 2016

Provided by Serenova

Category Contact Center Management

Type Case Study

Length 305

Publish Date November 01 2016

Date posted April 07 2017


In this 300-page, definitive analyst report, ContactBabel has surveyed more than 220 contact center professionals, and compiled comprehensive insight into the performance, operations, technology and HR aspects of US contact center operations – identifying six major pain points and providing specific solutions and statistical analysis for each.


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